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Fuzzy Math is reliable, innovative, and skilled. We admire their desire to tackle complex projects and will continue to use them. Patient satisfaction has increased by 30% and Net Promoter Score has grown from 46% to 91%.

DAVID CERINO
CEO, WiserCare
Improve Your Digital Front Door

Improving Hospitals’ Digital Front Doors

Download our report to find out what we learned from investigating 10 top hospitals’ websites, and read our recommendations for improving your digital front door.

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Services

  • Product Strategy & UX Road Mapping

    Fuzzy Math has helped healthcare organizations define short- and long-term product road maps and ensure they are bringing a usable application or service to the market. Our research has helped healthcare organizations understand their core audiences through personas and customer journey maps that illustrate the touchpoints, goals, and pain points of the people using their products.
  • UX Research & Ethnographic Design Research

    We’ve conducted primary research within providers’ offices, clinics, and hospital and insurance administration offices across a diverse set of roles including:

    • CxOs: CEO, CFO, CNO, CMO, CIO, CMIO CTO
    • Physicians
    • Nurses
    • Pharmacists
    • Data scientists
    • Patient advocates
    • Claims processors
    • Insurance customer support
    • Patients (teenagers through elderly)
  • UX Organization Design & Team Training

    Through education and organization design, we’ve built, grown, and developed internal UX teams for some of the largest healthcare companies in the world.
  • Healthcare Product Design

    We’ve designed cross-platform responsive and native mobile applications for use in many different healthcare settings. We understand how changing contexts of use, from the bright operating room to the dark radiology lab and from the nurses station to the patient beside, affect usability and employ product design strategies to ensure healthcare products seamlessly integrate into these spaces.

Tools & Applications

We’ve Designed

  • Patient and provider portal application
  • Personal Health Records (PHRs)
  • Claims processing software
  • Workplace wellness
  • Health evaluation & recommendation tools
  • Revenue lifecycle management
  • Nutrition marketplace
  • Clinical Decision Support Solutions (CDSS)
  • Hospital administrator and clinician analytics dashboards
  • Radiology suites
  • Hospital & resource simulations
  • Pharmacology evaluation tools

The Fuzzy Math team listened well and incorporated the input and experience of our team into their deliverables…. As something of an unintended outcome, our team’s practices improved through osmosis – we learned from their approach and have incorporated many of the techniques they used during our project.

MIKE FLYNN
VP Product Development & Strategy, VelocityEHS

Interested in our healthcare UX services?

We'd love to speak with you about your project and how our user experience services can help.
Let's Get Started
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