Healthcare UX Design
We’ve enabled our clients to deliver award-winning UX that improves the healthcare experience demonstrated through a reduction in usability issues and vastly improved patient satisfaction scores.
Starting with Microsoft Health Solutions Group and GE Healthcare, and recently with BlueCross BlueShield, we’ve done more than just designing user interfaces. We’ve helped our clients understand the UX design process and best practices in delivering user experiences within healthcare that meet the needs of hospitals, providers, clinicians, care teams, and patients.
Fuzzy Math is reliable, innovative, and skilled. We admire their desire to tackle complex projects and will continue to use them. Patient satisfaction has increased by 30% and Net Promoter Score has grown from 46% to 91%.
Product Strategy & UX Road MappingFuzzy Math has assisted healthcare companies in defining their short- and long-term product roadmaps and ensuring they are bringing a usable application or service to the market. We’ve synthesized our research into healthcare personas that define their core audiences and produce healthcare customer journey maps that illustrate numerous touchpoints, goals, and pain points throughout various processes.
UX Research & Ethnographic Design ResearchWe’ve conducted primary research within providers’ office, clinic, and hospital settings across a diverse set of roles including:
• CxOs: CEO, CFO, CNO, CMO, CIO, CMIO CTO
• Data scientists
• Patient advocates
• Claims processors
• Patients (teenagers through elderly)
UX Organization Design & Team TrainingWe’ve built, grown, and developed internal UX teams for some of the largest healthcare companies in the world.
UI Design & Interactive PrototypesDesign cross-platform responsive and native mobile applications for healthcare.
Tools & Applications
- Patient and provider portal application
- Personal Health records (PHRs)
- Claims processing software
- Workplace wellness
- Health evaluation & recommendation tools
- Revenue lifecycle management
- Nutrition marketplace
- Clinical Decision Support Solutions (CDSS)
- Hospital administrator and clinician analytics dashboards
- Radiology suites
- Hospital & resource simulations
- Pharmacology evaluation tools
Have a project you'd like to discuss?
We'd love to speak with you about your project and how our user experience services can help.Contact us