A Task Matrix captures a list of activities that users complete. Often, this includes which users perform each task (if there are multiple users).
Based on user research, a task matrix can help make sense of the importance of various tasks a user might accomplish within a digital product. Research might even show that tasks originally ranked higher in importance by the team are less important to users!
Journey maps provide an understanding of the full life-cycle of your users’ experience, mapping both their non-digital and digital touch...
Personas describe different representative users, including their goals, pain points, and other relevant factors that could affect their...