Scenarios extend personas to describe how they would act in different situations, telling stories about how they behave and what they think throughout the process.
In many cases, scenario are skipped in favor of Journey Maps. However, in some cases, they can provide a quick and simple way to tell stories using your personas. Identify a few common tasks or behaviors, then describe how the persona-user would approach that task.
Journey maps provide an understanding of the full life-cycle of your users’ experience, mapping both their non-digital and digital touch...
Personas describe different representative users, including their goals, pain points, and other relevant factors that could affect their...