ROI (return on investment) is a measurement to determine the effectiveness of funding towards a project, system, etc.
A redesign isn’t always cheap — it costs time, money, and resources. But investing in user experience and user-centered design is the best way to empower users and turn satisfied customers into product champions.
Wanting to prove the value of your investment? Tracking key metrics like user satisfaction, usability, and new customers can help paint a larger picture of the whole value of your design investment.