In order to build the best user experience possible, we needed to know who we were building for. We sat down with the teams from NYP and Microsoft to determine which type of patients (chronic, ER, etc.) we would be focusing on for the initial release.

From there, we created a se of personas for NYP patients that would need to be supported by the system, as well as a set of personas for the NYP employees who would be using and maintaining the new system.

Once we had the personas created for the patients and the NYP users, we needed to put them into context.

Working with the NYP team to define common uses for the hospital, we were able to craft multiple scenarios of patients using the new registration system.

Our final step was to everything we had learned so far about the context of the systems use and the actions it supported and turn that into wireframes.

We worked closely with NYP and Microsoft while creating each section of the site to make sure that we were serving the patients needs, helping NYP better serve their community, and staying within technical limitations of the software the system was being built upon.