Our first step was to review the current site in order to get acclimated to what we would be working with over the next few months.

We paid close attention to navigation and wayfinding, multiple-user accounts, and forms.

Once we were comfortable with our new surroundings, we sat down with the Microsoft team and listened to what they liked, what they didn't, and what they wanted HealthVault to be at the end of this project.

We had a nice dialogue, and were all on the same that page that a complete overhaul of the site was required.

Once we had defined the people we were targeting, we needed to figure out how they would be using the system.

We created multiple scenarios to cover the various different activities that HealthVault supports, ranging from data entry to connecting health devices, such as blood pressure cuffs and pedometers.

Armed with the people we were building for and the various scenarios they would be using the system in, it was time to wireframe a solution.

We started by giving the Microsoft team three distinct models of what we thought HealthVault could be. After reviewing them internally and with Microsoft, we took the strongest parts of each design to create a single, solid model for the redesigned site.

Once the wireframes had been approved, we moved on to creating a new look while staying true to the existing HealthVault brand.